Whitehorse Colts Junior Football and Netball Club Inc. (A0029084C)
7. DISPUTE RESOLUTION
If the need arises, Whitehorse Colts JFC has a procedure in place through which disputes are resolved.
7.1 Parents/Players: Our coaches are not paid. They volunteer a lot of time and effort to provide a positive learning environment for our children. Parents are asked to fully support and, where possible, assist coaches when required. If you have any concerns regarding the coach, you should:
i. Inform the Team Manager and where possible, speak directly to the coach about your concerns. At no time should you attempt to confront a coach whilst training or a game is in progress.
ii. If you feel you are not able to resolve your issue after speaking to the coach, you should speak to the Coaches Co-ordinator who will advise you of the best course of action
iii. If a number of parents have concerns, they should address the Committee, in writing of these concerns.
iv. At no stage should parents abuse or threaten a coach. Coaches must be treated with respect and disputes should be resolve amicably
v. If the Committee needs to become involved, it will mediate in an effort to resolve the dispute. The Committee is an approachable body representing Whitehorse Colts JFC, and is interested in the amicable resolution of any dispute should it occur.
7.2 Coaches:
i. If coaches have a problem with a parent they should:
Try to establish and maintain an open line of communication and talk to the parent about your concern. It is advisable that this is done in the presence of the Team Manager. Do not let the situation become heated. If the matter is not able to be resolved in this manner, it should be referred to the Coaches Coordinator who in turn may refer it to the Committee for mediation and resolution.
ii. If coaches have a problem with a player they should:
Talk to the player and express concerns. Discussions are always best undertaken in the presence of a parent. If concerns continue, Coaches have the authority to suspend players if the further incident warrants this action.
7.3 Players:
If a player has an issue with another player (same team or otherwise) players/parents should not take matters into their own hands. Concerns should be referred to the Coach or a Committee Member who will decide the appropriate action to follow.