COMPLAINTS POLICY

The following guidelines are to be followed if you have a complaint in relation to any aspects of the operation of the club including club officials, coaches, parents & players.

1. Any complaint must be in writing or e-mail.
2. Any person that complains by phone will be advised to put the complaint in writing or by e-mail.
3. All complaints received by the club relating to any part of the operation of the club will be entered into the Complaints Register.
4. The Complaints Register will be kept by the Judicial Officer or President.
5. The President will, as an item on the agenda, have complaints listed. The committee will deal with each complaint and the President will provide a response to the complainant, a copy of which will be entered in the Complaints Register.
6. Any committee member may present a complaint from any person to the committee to be dealt with as per paragraph 5.
   
   

CLUB CONTACT DETAILS

Postal: PO Box 184 Gisborne Vic 3437

Phone: 0417 791 280

Fax: 03 5428-1405

Email: president@gisbornesoccerclub.com.au